How do I add / modify / remove access to CRM
To request or change access to CRM you need submit a service request. It is important that you register changes in CRM use, in particular if you no longer need to use TIRS to process applications. The Finance Department must purchase a licence for every CRM user which is renewed annually. Therefore, it is important that we are only purchasing licences that are needed.
If you have multiple Travel Administrators and Managers then you are able to set the notifications to a generic email address by contacting the FSSC Service Desk.
If you need help using the system, please refer to the user guides available from the right hand menu. They are designed to help Travel Administrators and Managers with the steps for key tasks required to manage the travel insurance application (e.g. “Workflow and Sending Email”).
Online Training is available and will assist you in managing travel insurance applications, send emails, customise your views, etc. We strongly recommend that you take this course if you are new to TIRS. The link can be found on the right hand menu.
How do I get help?
If TIRS is not working expected or you are experiencing a technical issue, please contact the FSSC Service Desk, available Mon to Fri from 8am to 5pm on 01865-284800 or email Financials@admin.ox.ac.uk.
To Request a Change or Enhancement to TIRS
To request a change to TIRS, please fill-in the Enhancement or Change Request Form (DOC) and submit it to FSSC at email@example.com.
The requests will be reviewed quarterly. If your request is approved you will be contacted with information about timescales and UAT requirements