Before you contact the helpdesk....
Before you contact Financial Systems Customer Services, please read these pages for answers to the most common issues. If your query relates to specific elements or processes in Oracle R12, please take a look at the 'How-To's'.
Guidance documents are available on the online portal for 'How To' helpsheets. You can also find guidance on our CoSy training system. If you can't find the answer to your question there, please contact the Financial Systems Customer Services on 01865 (2)84800 or the Finance Training and Learning team via firstname.lastname@example.org.
Managing Access to Oracle
The Managing Access to Oracle pages show you how to set up new starters and manage leavers, with links to financial controls, relevant forms and links.
To reset your password, then please refer to the Password Reset page.
This Technical Support section guides departmental IT Officers through the specific local processes, such as browser settings.
If you are having issues with Reports or, with the Journal wizard, you may wish to check your settings against this documentation before contacting the Support Centre, with details of the software you are using, screenshots of any errors you’re receiving and any other details you feel may help assist in your query.