I cannot access SplashBI
- Please check your password. You should be able to use your Oracle password to access SplashBI
- You may already have SplashBI open in another tab or window
- Your SplashBI access may have timed-out. Simply refresh the page and log back in using your Oracle password
- If you get a “You do not have the rights to this responsibility” or still can't get in after trying, this please contact the Service Desk
I cannot download the Excel add-in - "The system administrator has set policies to prevent installation"
- Your department's IT policy may stop you from installing certain applications. Please contact your local IT helpdesk for assistance in the first instance
How do I uninstall the SplashBI add-in
- Please refer to the document Uninstalling the SplashBI add-in for full details of how to remove the SplashBI addin from your machine
I get zero rows when I receive my report
- Ensure that you have the correct value selected from the list of values in the given parameter
- Ensure that you use the [TAB] key on your keyboard when moving from one field to the next
- Before clicking 'Submit', wait for all relevant fields to populate with the correct values
- Run the report under a different responsibility, for example, an 'Enquiry' responsibility
I cannot run my existing GL Connect reports
- You need to convert your old GL Connect reports to the new SplashGL reports. Please watch the How To video on this subject
- Ensure that you are running the latest version of the SplashGL add-in
- Ensure that you have taking the SplashGL training, relevant to your access
I don't appear to have a link to download the SplashXL add-in but have completed the training
- Contact the Financials Service Desk, who will then ensure that access is granted
How do I cancel a report
If you wish to cancel your report for any reason, please take the following steps:
- Find the report on your list
- Click on the Terminate option and confirm deletion if asked
- The icon should change from Grey to Red
- You can then resubmit the report.