Before you contact the helpdesk....
Before you contact Financial Systems Customer Services, please read these pages for answers to the most common issues. If your query relates to specific elements or processes in Oracle Financials, please take a look at the 'How-To's'.
How To
Guidance documents are available on the online portal for 'How To' helpsheets. You can also find guidance on our CoSy training system. If you can't find the answer to your question there, please contact the Financial Systems Customer Services on 01865 (2)84800 or the Finance Training and Learning team via finance.training@admin.ox.ac.uk.
Technical Support
This Technical Support section guides departmental IT Officers through the specific local processes, such as browser settings.
If you are having issues with Reports or, with the Journal wizard, you may wish to check your settings against this documentation before contacting the Support Centre, with details of the software you are using, screenshots of any errors you’re receiving and any other details you feel may help assist in your query.
