The University’s travel insurance provider has changed
From Friday 1 August 2025, AIG is the new provider for University travel insurance.
Travel, and any incidents or claims, occurring on or after that date will be covered under the new insurance policy with AIG. Any claims already in process with the current provider, Aon, will continue to be managed by them.
The new travel insurance policy offers the same benefits for travellers, including emergency assistance, but the contact details will change. Please note: University travel insurance is not automatic; it must be applied for and approved in the usual way, in accordance with University policy for coverage to be valid.
Check the new FAQs page for more information. You may also like to download this flyer for ease of reference.
University Travel Insurance - Introduction
Provision of University travel insurance is in accordance with the University policy on travel (latest policy 01/08/2022).
Activation of the insurance cover requires an approved application (submitted via TIRS unless otherwise indicated) and is subject to compliance with University policies and the terms and conditions of the insurance policy. Please see the Cover Information and Exclusion page for up-to-date policy cover information.
Travel trips must also be arranged in line with current government advice. Please see the Safety Office website for their guidelines regarding Overseas Travel and Fieldwork.-
In light of the current situation in the USA, travel there requires further planning and we would advise consulting the document below:
USA Travel guidance
Security Subcommittee Statement:
University staff and students undertake many thousands of overseas trips per year on University business, many to high risk areas of the world. The University has a statutory duty of care to ensure, as far as reasonably practicable, the health and safety of its staff and students whilst they are undertaking activities on behalf of the University. The information held in TIRS will enable the University to locate and contact travellers quickly and effectively in response to a crisis event (e.g. terrorist attack, hurricane, volcano, etc.) and provide the immediate support that staff and students working or studying overseas might require.
The University’s Security Subcommittee therefore strongly supports the use of TIRS for registering overseas travel for University business in all cases (even where University insurance is not being applied for) and urges departments to remind staff and students of the importance of registering their details.
